Track and Trace Solutions
If you need to manage customer support requests, the easiest and most reliable way is to use an issue tracking or ticketing system. This involves a support ‘ticket’ being created and following a defined process until it is resolved.
Issue Tracking system
- Customer requests all go through the same workflow, avoiding any loss of data
- All customer care staff have access to the same information, so issues can be dealt with even if specific individuals aren’t available to respond
- Helps to reinforce processes across your business
- Customers understand the process and can see when an issue is being dealt with, leading to greater levels of satisfaction
- Measures performance effectively, by monitoring response times, time to resolution etc
- Increases inefficiency and reduces costs
This provides an admin area for staff to view incoming tickets or create new ones on behalf of clients, with an area for a client to log in, create a new ticket and view the progress of open tickets.
- A streamlined interface which is easy to use
- Highly expandable which we can integrate, change and develop
- Powerful search engine
- Advanced filtering allows you to find the information you need instantly
- Detailed management information
- Access from any device, anywhere!
Get in Touch
To find out more, contact us and we’ll be able to provide all the information you need to know.